FAQ

1. What is OEPartsMart? We are a large dealer group (multi-line new car dealership) that offers Nissan, Subaru, Hyundai, Chrysler, Dodge, Ram and Jeep original equipment auto parts online at discount prices.

2. Where are you located? We are located in Birmingham, Alabama.

3. Hours of operation? We are open Monday – Friday from 8:00am to 5:00pm CST. Orders and calls placed during non-business and holiday hours will be answered and/or filled the following business day.

4. Best way to contact? We make every attempt to answer all calls immediately but due to the high volume of telephone calls we receive the best way to contact us is via email. If you do call and leave a message, your call will be replied to as quickly as possible.

5. Can you ship a hood, other large body part, engine or other large item? Unfortunately we do not ship large auto parts due to excessive shipping charges and/or damage claims. We suggest local pick up for these items if you live in and/or near the Birmingham, Alabama area. Please contact us if you wish to place an order and need to arrange for local pick up.

6. Do you sell used parts? No, we do not sell used auto parts or aftermarket auto parts. We only sell new and remanufactured quality, original equipment replacement parts.

7. Do you ship parts internationally? Currently we do not offer shipping outside the US.

8. Do you offer technical and/or repair information? Unfortunately we are unable to offer technical assistance. Installation and/or repair information would need to be obtained from your local dealership and/or local repair facility.

9. Do you have a mail out, printed catalogue? We do not offer a mail out catalog. Our online catalogue is available for you to view 24 hours a day, seven days a week, right here on the site.

10. Do you take payments for orders over the phone? All order payments must be processed online thru the website, but give us a call if you are worried about entering your personal information online. We can process the order for you on your behalf during normal business hours.